Tech Safety Surprises: Lessons From the Trenches
By Masha Zager
It's a dangerous world out there. Telco technicians who venture onto customer premises to install or service equipment never know what they will find, even at the homes of people they see regularly around town. A well-kept garden may be hiding a vicious dog. A summer home that sat empty all winter may reveal nasty surprises when it is opened for the season. And an ordinary-looking house may turn out to be a meth lab, filled with volatile chemicals and equally volatile personalities.
By John Graham
Misreading Customers Means Missed Sales
Selling is never easy. Never. But salespeople often make it even tougher for themselves by letting customers get away empty-handed. It isn't that customers don't find what they want or what they're looking for. It's just that they don't want to deal with the salesperson.
With the 800-pound Internet gorilla lurking over every sale, today's customers are much more demanding when dealing with salespeople. If the experience doesn't meet their expectations, they're gone.
Tech-Safety Videos From HTC Teach Important Lessons